Process Optimization Leader

2 days ago


Toronto, Ontario, Canada Momentum Financial Services Group Full time

Momentum Financial Services Group

We are committed to providing financial solutions that meet the evolving needs of consumers and business owners.

About the Role:

The Process Optimization Leader will play a pivotal role in driving process improvements across our organization, leveraging lean six sigma methodologies, customer experience strategies, service design protocols, re-engineering frameworks, and intelligent automation techniques.

Responsibilities:

  • Develop and lead the execution of business process optimization initiatives, utilizing data-driven insights to drive efficiency and improvements.
  • Collaborate with cross-functional teams to identify areas for improvement, map current processes, and analyze opportunities for cost reduction and enhanced customer experience.
  • Design and implement customer-centric solutions, ensuring that process improvements align with end-user needs.
  • Oversee the deployment of intelligent automation solutions to streamline operations and reduce manual effort.
  • Develop and maintain key performance indicators (KPIs) to track progress of process improvement initiatives and report results to senior leadership.
  • Mentor and coach team members in problem-solving frameworks, lean six sigma principles, and process improvement methodologies.

Requirements:

  • Bachelor's degree required, with a graduate degree in business or operations highly desirable.
  • 10-15 years of experience in strategy or operations, with a proven track record of driving successful business outcomes.
  • Strong leadership capabilities, with experience managing cross-functional teams.
  • Demonstrated ability to drive change, challenge the status quo, and execute with high velocity.

About Us:

Momentum Financial Services Group is a leading provider of financial services in North America. With over 40 years of experience, we have established ourselves as a trusted partner for consumers and business owners.

Estimated Salary: $120,000 - $180,000 per year.



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