Process Optimization Leader
2 days ago
Momentum Financial Services Group
We are committed to providing financial solutions that meet the evolving needs of consumers and business owners.
About the Role:
The Process Optimization Leader will play a pivotal role in driving process improvements across our organization, leveraging lean six sigma methodologies, customer experience strategies, service design protocols, re-engineering frameworks, and intelligent automation techniques.
Responsibilities:
- Develop and lead the execution of business process optimization initiatives, utilizing data-driven insights to drive efficiency and improvements.
- Collaborate with cross-functional teams to identify areas for improvement, map current processes, and analyze opportunities for cost reduction and enhanced customer experience.
- Design and implement customer-centric solutions, ensuring that process improvements align with end-user needs.
- Oversee the deployment of intelligent automation solutions to streamline operations and reduce manual effort.
- Develop and maintain key performance indicators (KPIs) to track progress of process improvement initiatives and report results to senior leadership.
- Mentor and coach team members in problem-solving frameworks, lean six sigma principles, and process improvement methodologies.
Requirements:
- Bachelor's degree required, with a graduate degree in business or operations highly desirable.
- 10-15 years of experience in strategy or operations, with a proven track record of driving successful business outcomes.
- Strong leadership capabilities, with experience managing cross-functional teams.
- Demonstrated ability to drive change, challenge the status quo, and execute with high velocity.
About Us:
Momentum Financial Services Group is a leading provider of financial services in North America. With over 40 years of experience, we have established ourselves as a trusted partner for consumers and business owners.
Estimated Salary: $120,000 - $180,000 per year.
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