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Medical Information Specialist Nurse
2 months ago
We are seeking a highly skilled Medical Information Specialist Nurse to join our team at ProPharma Group. As a key member of our Medical Information Contact Center, you will play a critical role in providing accurate and timely medical information to healthcare professionals and consumers.
Key Responsibilities:- Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information via telephone, website/email, letter, fax, and scientific meetings.
- Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client/internal policies and practices.
- Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations, ProPharma's Standard Operating Procedures (SOPs), and client Working Practices (WPs).
- Translate English documents into the target language or vice versa and deliver these translated responses either on the phone or in writing.
- Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
- Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data. Assist with writing custom medical information responses utilizing this data.
- Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
- Nursing degree (RN/BS/BA/MS)
- Mother tongue in target language, French
- Fluent in English
- Strong translation skills
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills
- Ability to write in a fluent and grammatically correct manner in the target language for the role
- English language proficiency
- Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards
- Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills
- Proactive with demonstrative ability to independently identify problems and suggest effective solutions
- Ability to learn, take instruction, and apply to daily operations/tasks
- Receptive to constructive feedback and able to take responsibility for work allocated
- Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects
- Effectively work independently and as part of a team
- Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems, including inquiry handling database
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
