Retail Operations Supervisor

2 weeks ago

Barrie, Ontario, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly skilled Retail Operations Supervisor to join our team at Farm Boy Inc. in Ontario. As a key member of our management staff, you will be responsible for assisting the Department Manager in achieving company goals and ensuring a quality service approach to all employees, customers, and suppliers.

Key Responsibilities:

  • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Assist in the development of the team by supporting training, coaching, and recognition while maintaining confidentiality and trust.
  • Effectively communicate and support the team with huddles, product knowledge, corporate policies, and procedures, as well as Health and Safety.
  • Floor support and supervision, including serving customers, merchandising and rotation, breaks, and general department cleanliness.
  • Support office management, such as completing inventory and orders, invoices, scheduling, and payroll.
  • May be requested to undertake other related duties on a periodic basis.

Requirements:

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skill at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English is required; fluency in French is considered an asset.

Work Environment:

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.
  • Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Compensation: The estimated annual salary for this position is $60,000 - $80,000 depending on experience.

About Us: At Farm Boy, we strive to create a fun, fresh experience for all our customers and team members. We are passionate about providing the best fresh shopping experience and delivering on our commitments.

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