Key Player in Service Experience and Strategy

1 week ago


Sherbrooke, Quebec, Canada BRP Full time

At BRP, we're pushing the boundaries of innovation in the recreational industry. As a key player in service experience and strategy, you'll have a pivotal role in driving our growth.

About the Role

This position requires a seasoned professional with extensive experience in service or aftersales functions for global manufacturing firms, particularly in leadership capacities. You'll be responsible for securing service readiness in product launches, developing leading service experiences, maintaining diagnostic tools, building connectivity initiatives, and leading a team to manage development initiatives.

The ideal candidate will possess a bachelor's degree in business administration or engineering, along with 10+ years of experience in a service or aftersales function and 5+ years in a leadership capacity. Proficiency in CRM applications like Salesforce and PLM applications like PTC and Catia is essential, as is experience with Microsoft Excel. A demonstrated track record of initiating and successfully implementing projects or ideas is also required.

What We Offer

We're committed to nurturing a culture that values diversity and inclusivity. Our employees are passionate about their work and strive to make a positive impact. In return, we offer a comprehensive compensation package that includes an annual bonus, generous paid time away, pension plan, collective saving opportunities, and industry-leading healthcare. Other benefits include flexible work schedules, summer schedule, holiday season shutdown, educational resources, and discounts on BRP products.

As a key member of our team, you'll enjoy a salary range of $120,000 - $180,000 per year, depending on your level of experience and qualifications. If you're a motivated individual who thrives in a dynamic environment, we encourage you to apply.



  • Sherbrooke, Quebec, Canada BRP Full time

    We are seeking a highly skilled Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will play a critical role in helping our dealer network efficiently service the powersports and marine vehicles of the future.Key Responsibilities:Secure service readiness in all product launches for Powersports and Marine...


  • Sherbrooke, Quebec, Canada BRP Full time

    Service Experience Design Team LeadAs a key team lead for new product development at BRP, you will play a critical role in the service experience design team. You will act as a link between the NPD teams and the global services organization, working closely with multidisciplinary teams to determine the optimal service strategies.Key Responsibilities:• Work...


  • Sherbrooke, Quebec, Canada BRP Full time

    Company OverviewBRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. With manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, our company is rooted in a spirit of ingenuity and intense customer focus.SalaryThe estimated annual...


  • Sherbrooke, Quebec, Canada BRP Full time

    Job Title: Packaging Strategy Lead - Global Parts, Accessories and ApparelWe are seeking a highly skilled Packaging Strategy Lead to join our global parts, accessories and apparel team. As a key member of our team, you will be responsible for developing and implementing packaging strategies that drive business growth, reduce waste, and ensure product safety...


  • Sherbrooke, Quebec, Canada BRP Full time

    Job DescriptionThe Global Retail Experience Team at BRP is seeking a Marketing and Communications Coordinator to support the omnichannel experience and apparel business unit. The role will involve shaping the retail experience strategy, documenting and communicating it to internal and external stakeholders, and ensuring inter-department alignment and...


  • Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

    Global Excel Management Inc is a dynamic and multilingual company that encourages personal and professional growth. We are seeking an experienced Director of Financial Planning and Analysis to join our team.We offer a competitive compensation package, including a base salary of $120,000 per year, performance bonus, and benefits. Please note that the salary...


  • Sherbrooke, Quebec, Canada BRP Full time

    We are seeking a skilled Senior Service Design Engineer to join our team at BRP, a world leader in recreational vehicles and boats. In this role, you will have the opportunity to work closely with multidisciplinary teams to design and develop innovative service strategies for our products.Key Responsibilities:Work closely with NPD service teams to plan,...


  • Sherbrooke, Quebec, Canada IGA Full time

    Food Service Specialist - Customer ExperienceSalary: $15-$20 per hourJob Type: Full-TimeShift: Day, EveningAvailability: AnytimeAbout the RoleBecome a Food Service Specialist and take your first step into the world of customer service!If you're motivated, resourceful, and enjoy working with people, this role is perfect for you.No previous experience? No...


  • Sherbrooke, Quebec, Canada 9146-6573 Québec inc. Full time

    Job DescriptionWe are seeking a Food Service Attendant to join our team at 9146-6573 Québec inc. as a customer experience specialist.Key ResponsibilitiesBear in mind that this is a permanent position with 30 to 35 hours of work per week.Responsibilities include bringing clean dishes, flatware and other items to serving areas and setting tables.Also, you...


  • Sherbrooke, Quebec, Canada Bath & Body Works Full time

    Embark on a Journey of Retail ExcellenceBath & Body Works is dedicated to delivering exceptional fragrances and experiences to our customers. As a Sales Leadership Associate, you will play a pivotal role in driving sales growth and fostering a customer-focused selling culture.About the Role:Lead with Curiosity & Humility: Foster a culture of continuous...


  • Sherbrooke, Quebec, Canada beBee Professionals Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at beBee Professionals. The ideal candidate will have a minimum of two years of experience in customer service, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide...


  • Sherbrooke, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sherbrooke, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...


  • Sherbrooke, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Sherbrooke.Key Responsibilities:Supervise restaurant staff to maintain high levels of customer satisfaction and a welcoming atmosphere.Assist in training and onboarding new employees...


  • Sherbrooke, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Sherbrooke.Key Responsibilities:Supervise restaurant staff to maintain high levels of customer satisfaction and a welcoming atmosphere.Assist in training and onboarding new employees...


  • Sherbrooke, Quebec, Canada CIUSSS de l'Estrie-CHUS Full time

    Are you a motivated and detail-oriented professional looking for a challenging role in the healthcare sector? We are seeking an experienced Registered Nurse to join our team at CIUSSS de l'Estrie-CHUS. About the RoleIn this permanent position, you will work as part of an interdisciplinary health team to provide high-quality patient care. Your primary...


  • Sherbrooke, Quebec, Canada BRP Full time

    Job DescriptionWe are seeking a highly skilled Product Marketing Coordinator to join our team at BRP. As a Product Marketing Coordinator, you will play a key role in supporting the Parts and XPS business by collaborating with cross-functional teams to drive product information and content strategy.Key Responsibilities:Define product information and content...


  • Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are looking for a manager of service experience and strategy who will report to the director of service, and who'll be tasked with helping our dealer network efficiently service the powersports and marine vehicles of the future.Key ResponsibilitiesSecure service readiness in all product launches for Powersports and Marine vehicles by...


  • Sherbrooke, Quebec, Canada 9146-6573 Québec inc. Full time

    We are seeking a highly motivated Hospitality Service Associate to join our team at 9146-6573 Québec inc. This role involves providing exceptional customer service and working collaboratively with our staff to ensure a positive experience for all guests.The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to...

  • Food Service Director

    2 months ago


    Sherbrooke, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Restaurant Manager Job DescriptionbeBee Professionals in Sherbrooke is seeking an experienced Restaurant Manager to lead our restaurant team and oversee daily operations. The ideal candidate will have a strong background in food service management and excellent leadership skills.Key Responsibilities:Manage daily restaurant operations, including staff...

  • Food Service Director

    2 months ago


    Sherbrooke, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a seasoned Restaurant Manager to spearhead our dining establishment's daily operations and drive its success.Key Responsibilities:Oversee the efficient management of staff and scheduling to ensure seamless service delivery.Ensure that customers receive exceptional service and promptly address any issues that may arise.Effectively manage...