Hospitality Ambassador

5 days ago

Whistler, British Columbia, Canada Toptable Group Full time

Role Overview

Toptable Group is an all-day neighbourhood cafe offering a variety of take away items and dine-in service, featuring a full espresso bar, freshly baked goods, breakfast sandwiches, made-to-order sandwiches and salads, slow-roasted rotisserie chicken and a selection of seasonal sides.

We are seeking a highly motivated Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for our customers, providing warm hospitality and ensuring a memorable customer experience.

Key Responsibilities

  • Maintain efficiency and pace with a sense of urgency throughout service.
  • Utilize strong communication and listening skills to effectively deliver accurate messaging to both guests and teammates.
  • Have a thorough understanding of all menu items and how each is properly served and/or packaged with the ability to complete multiple front-of-house stations, roles, responsibilities, and tasks.
  • Acknowledge and positively engage all guests at the expediting counter while managing guest expectations.
  • Demonstrate an understanding of enlightened salesmanship and seek opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items).
  • Have a general understanding of Department of Health (DOH) food safety standards.
  • Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers.
  • Derive pleasure from providing hospitality and exhibit excellent emotional self-awareness under pressure while maintaining a warm presence.
  • Oversee the kitchen pass during service periods.
  • Support the kitchen and service teams as needed to uphold the highest quality of food, presentation, service, and timing, to create memorable moments of hospitality for our guests.
  • Assist with packaging organization and replenishing.
  • Bussing and food running as required.

Requirements

  • 1+ years of experience in kitchens and/or service in a restaurant.
  • Food Handlers License.
  • Serving it Right an asset.
  • Problem-solving and delegation skills.
  • Strong verbal and written communication skills, ideally in two or more languages.
  • Able to accommodate a flexible schedule.
  • Able to stand for long periods of time.
  • Able to lift 50 pounds.

What We Offer

  • Flexible work schedules (can flex with school schedules).
  • Group medical plan offered after 6 months of continuous employment, subject to minimum hours.
  • A family/team culture with long term career opportunities.
  • Ski pass loan program.
  • 20% dining discount throughout the Toptable family of restaurants.

Estimated Salary: $40,000 - $55,000 per year, depending on experience.

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