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Information Coordinator

2 months ago

Edmonton, Alberta, Canada BeCAN Immigration Services Full time
About the Role

We are seeking a highly organized and detail-oriented Information Coordinator to join our team at BeCAN Immigration Services. As an Information Coordinator, you will be responsible for providing exceptional customer service, responding to inquiries, and maintaining accurate records.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
  • Record Keeping: Maintain accurate and up-to-date records, including customer information, correspondence, and transactions.
  • Administrative Support: Provide administrative support to the team, including data entry, filing, and other tasks as needed.
  • Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Identify and resolve customer complaints in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months
  • Work Setting: Private sector, consulting firm, or private company
  • Computer and Technology Knowledge: MS Excel, MS Outlook, MS Word, MS PowerPoint, MS Office, Quick Books, Google Drive
  • Work Conditions and Physical Capabilities: Work under pressure, repetitive tasks
  • Personal Suitability: Client focus, efficient interpersonal skills, organized, team player, ability to multitask, quick learner