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Shift Team Lead

2 months ago

L'AncienneLorette, Quebec, Canada Wendy's Restaurant Full time
Job Summary

We are seeking a skilled Shift Manager to join our team at Wendy's Restaurant. As a Shift Manager, you will be responsible for leading a team of staff to ensure excellent customer service and efficient food preparation.

Key Responsibilities
  • Establish and implement effective work schedules to meet business needs
  • Supervise and coordinate the activities of food preparation staff, ensuring high-quality food and excellent customer service
  • Train staff on job duties, sanitation, and safety procedures, as well as provide ongoing coaching and feedback
  • Estimate ingredient and supply needs for meal preparation, ensuring accurate ordering and inventory management
  • Recruit, hire, and onboard new staff members, ensuring a smooth transition into the team
  • Monitor and maintain records of stock, repairs, sales, and wastage, providing insights for business improvement
  • Prepare and submit reports on sales, customer feedback, and team performance
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention
Work Environment

As a Shift Manager at Wendy's Restaurant, you will work in a fast-paced environment with tight deadlines, requiring strong organizational and time management skills. You will be responsible for leading a team of 16-20 staff members, including cooks, food service counter attendants, and food preparers.

Requirements
  • 7 months to less than 1 year of experience in a food service establishment
  • No degree, certificate, or diploma required
  • Ability to work under pressure, meet deadlines, and maintain a high level of productivity
  • Excellent communication and leadership skills, with the ability to motivate and coach staff
  • Strong problem-solving and analytical skills, with the ability to identify and implement solutions
  • Ability to work in a physically demanding environment, with frequent standing, walking, and bending
Language and Work Term

This role requires fluency in French and is a permanent position, working 35 hours per week.