Technical Product Support Manager
4 weeks ago
We are seeking a skilled Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager will be responsible for coaching, resolving issues, and serving as a link between the team and upper management. The ideal candidate will be able to guide and train employees, be well-versed in processes, and be results-driven and focused. A customer-first approach and strong customer engagement and communication skills are key to success.
Key Responsibilities- Provide guidance and management direction by setting goals, coaching, monitoring progress, recognizing and developing direct reports to increase employee engagement and productivity.
- Identify and resolve day-to-day operational and technical management issues such as scheduling, workload balancing, and acting as an escalation point for customer issues.
- Drive metrics reporting and make decisions that will improve processes and overall services provided to clients.
- Takes primary responsibility for client satisfaction with service delivery. Responsible for programs to establish and maintain quality standards of existing products and services.
- Work cross-functionally with other departments and resolve issues appropriately by engaging colleagues, partners, and clients, with a collaborative style and consultative approach.
- Participate in hiring and training of new employees.
- Ensure adherence to legal and company policies and procedures and participate in performance discussions as necessary with employees.
- 2 years experience in a leadership role with demonstrated ability to lead by example via focused productivity, thoughtful prioritization, and deliberate communication.
- A minimum of 6 months of strong conflict resolution skills and ability to deal with escalating and de-escalating issues as appropriate.
- Proven leadership and relationship building skills; the ability to interact effectively with all levels of internal and external customers, colleagues, partners, and vendors for at least 6 months.
- BSc/BA in management or relevant discipline will be considered an advantage.
- Supervisory experience.
- Working knowledge of technical support practices and principles.
- BSc/BA in computer science or 2 years related work experience.
-
Technical Product Support Manager
1 week ago
Ontario, Oregon, Canada Equifax, Inc. Full timeTechnical Product Support ManagerWe are seeking a highly skilled Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The ideal candidate will be able to guide and train employees, be well-versed in processes, and be results-driven and focused.Key...
-
Technical Product Support Manager
1 week ago
Ontario, Oregon, Canada Equifax, Inc. Full timeTechnical Product Support ManagerWe are seeking a highly skilled Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The ideal candidate will be able to guide and train employees, be well-versed in processes, and be results-driven and focused.Key...
-
Product Technical Support Manager
4 weeks ago
Ontario, Oregon, Canada Equifax Full timeAbout the RoleWe are seeking a highly skilled Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager will be responsible for coaching, resolving issues, and serving as a link between the team and upper management. The ideal candidate will be able to...
-
Product Technical Support Manager
4 weeks ago
Ontario, Oregon, Canada Equifax Full timeAbout the RoleWe are seeking a highly skilled Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager will be responsible for coaching, resolving issues, and serving as a link between the team and upper management. The ideal candidate will be able to...
-
Technical Product Support Manager
1 month ago
Ontario, Oregon, Canada Equifax, Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Product Support Manager to oversee our technical services customer care team at Equifax, Inc. This team primarily supports our Affordable Care Act (ACA) product.Key ResponsibilitiesLeadership and Guidance: Provide direction and coaching to team members, setting goals and monitoring progress to increase...
-
Technical Product Support Manager
1 month ago
Ontario, Oregon, Canada Equifax, Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Product Support Manager to oversee our technical services customer care team at Equifax, Inc. This team primarily supports our Affordable Care Act (ACA) product.Key ResponsibilitiesLeadership and Guidance: Provide direction and coaching to team members, setting goals and monitoring progress to increase...
-
Product Support Manager
3 weeks ago
Ontario, Oregon, Canada Equifax Full timeJob Title: Product Technical Support ManagerWe are seeking a highly skilled and experienced Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager will be responsible for coaching, resolving issues, and serving as a link between the team and upper...
-
Product Support Manager
3 weeks ago
Ontario, Oregon, Canada Equifax Full timeJob Title: Product Technical Support ManagerWe are seeking a highly skilled and experienced Technical Product Support Manager to lead our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager will be responsible for coaching, resolving issues, and serving as a link between the team and upper...
-
Ontario, Oregon, Canada oilandgas Full timeJob Title: Technical Support and Quality EngineeringJob Summary:We are seeking a highly skilled Project Technical Support and Quality Engineering Specialist to join our Rail and Transit team in Thunder Bay, ON and/or North Bay, ON. The successful candidate will provide technical support and quality engineering representation at the project level, ensuring...
-
Ontario, Oregon, Canada oilandgas Full timeJob Title: Technical Support and Quality EngineeringJob Summary:We are seeking a highly skilled Project Technical Support and Quality Engineering Specialist to join our Rail and Transit team in Thunder Bay, ON and/or North Bay, ON. The successful candidate will provide technical support and quality engineering representation at the project level, ensuring...
-
Ontario, Oregon, Canada oilandgas Full timeJob DescriptionTechnical Support and Quality EngineeringAbout the RoleWe are seeking a highly skilled Project Technical Support and Quality Engineering Specialist to join our team in Thunder Bay, ON and/or North Bay, ON. As a key member of our Rail and Transit team, you will provide technical support and quality engineering representation at the project...
-
Ontario, Oregon, Canada oilandgas Full timeJob DescriptionTechnical Support and Quality EngineeringAbout the RoleWe are seeking a highly skilled Project Technical Support and Quality Engineering Specialist to join our team in Thunder Bay, ON and/or North Bay, ON. As a key member of our Rail and Transit team, you will provide technical support and quality engineering representation at the project...
-
Senior Manager, Technical Account Management
9 hours ago
Ontario, Oregon, Canada ENGINEERINGUK Full timeSenior Manager, Assurance and AccountingInspiring innovation and entrepreneurial spirit, our empowered teams are the backbone of our success. As a Senior Manager, you will be part of a leading national accounting, tax, and business advisory firm in Canada, providing business strategies and solutions to our clients.Key ResponsibilitiesLead client-facing...
-
Senior Manager, Technical Account Management
3 hours ago
Ontario, Oregon, Canada ENGINEERINGUK Full timeSenior Manager, Assurance and AccountingInspiring innovation and entrepreneurial spirit, our empowered teams are the backbone of our success. As a Senior Manager, you will be part of a leading national accounting, tax, and business advisory firm in Canada, providing business strategies and solutions to our clients.Key ResponsibilitiesLead client-facing...
-
Senior Manager, Technical Account Management
2 days ago
Ontario, Oregon, Canada MNP Full timeSenior Manager, Technical Account ManagementMNP is seeking a Senior Manager, Technical Account Management to join our Assurance & Accounting team. As a trusted advisor, you will provide comprehensive, tailored financial information to clients, enabling them to make informed decisions with confidence.Key ResponsibilitiesLead client-facing engagement teams to...
-
Senior Manager, Technical Account Management
2 days ago
Ontario, Oregon, Canada MNP Full timeSenior Manager, Technical Account ManagementMNP is seeking a Senior Manager, Technical Account Management to join our Assurance & Accounting team. As a trusted advisor, you will provide comprehensive, tailored financial information to clients, enabling them to make informed decisions with confidence.Key ResponsibilitiesLead client-facing engagement teams to...
-
Senior Manager, Technical Account Management
4 weeks ago
Ontario, Oregon, Canada MNP Full timeSenior Manager, Technical Account ManagementMNP is seeking a seasoned Senior Manager to join our Assurance & Accounting team. As a trusted advisor, you will provide comprehensive financial information to clients, enabling them to make informed decisions with confidence.Key ResponsibilitiesLead client-facing engagement teams to complete complex audit, review,...
-
Senior Manager, Technical Account Management
4 weeks ago
Ontario, Oregon, Canada MNP Full timeSenior Manager, Technical Account ManagementMNP is seeking a seasoned Senior Manager to join our Assurance & Accounting team. As a trusted advisor, you will provide comprehensive financial information to clients, enabling them to make informed decisions with confidence.Key ResponsibilitiesLead client-facing engagement teams to complete complex audit, review,...
-
Regional Manager
3 weeks ago
Ontario, Oregon, Canada Epiroc Careers Full timeJob Title: Regional ManagerAs a Regional Manager at Epiroc Careers, you will be responsible for developing and growing local business prospects for our products with customers in your region. You will work closely with other departments to ensure all business is followed through to the end customer.Key Responsibilities:Define and manage the market situation,...
-
Regional Manager
3 weeks ago
Ontario, Oregon, Canada Epiroc Careers Full timeJob Title: Regional ManagerAs a Regional Manager at Epiroc Careers, you will be responsible for developing and growing local business prospects for our products with customers in your region. You will work closely with other departments to ensure all business is followed through to the end customer.Key Responsibilities:Define and manage the market situation,...
