Insurance Claims Adjuster

1 month ago


Dartmouth, Canada The Travelers Companies, Inc. Full time
Job Summary

We are seeking a skilled Insurance Claims Adjuster to join our team at The Travelers Companies, Inc. As a key member of our claims team, you will be responsible for handling first-party property claims of moderate complexity, ensuring timely and accurate claim and expense reserves, and providing excellent customer service to our insureds and brokers.

Key Responsibilities
  • Conduct field inspections of losses, including accurate scope of damages, photographs, written estimates, and/or computer-assisted estimates.
  • Investigate and evaluate all relevant facts and information on new, transferred, and ongoing low to moderate complexity first-party property claims.
  • Negotiate and convey claim settlements within authority limits.
  • Write denial letters, Reservation of Rights, and other complex correspondence.
  • Control damages through proper usage of cost containment tools.
  • Maintain an effective diary system and document claim file activities in accordance with established procedures.
  • Manage file inventory to ensure timely resolution of cases.
  • Handle files in compliance with provincial regulations, where applicable.
  • Provide excellent customer service to meet the needs of the insured, broker, and all other internal and external customers.
Requirements
  • A minimum of one year previous work experience.
  • Experience utilizing computer technology, such as Microsoft Office, email, Web-enabled applications, and database software.
  • Ability to accurately compute a variety of numerical calculations.
  • College degree or equivalent in business discipline.
  • Previous property claim handling experience is preferred.
  • Knowledge of construction, estimating, and estimating system (Xactimate preferred).
  • Must display solid verbal and written communications skills.
  • Excellent organizational skills with the ability to work independently.
  • Solid analytical skills.
  • Excellent negotiation skills.
  • Valid driver's license.
What We Offer
  • Health insurance coverage for employees and their eligible family members.
  • Retirement plan with a core contribution of 3% of total eligible earnings and dollar-for-dollar matching up to 5% of base pay.
  • Paid time off (PTO) with a minimum of 20 days annually, plus the opportunity to purchase additional days.
  • Twelve paid company holidays.
  • Wellness program with tools, discounts, and resources to support your daily life needs.
  • Mental health program with access to free professional counseling services, health coaching, and other resources.
  • Volunteer encouragement with a Matching Gift and Volunteer Rewards program.


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