Store Operations Manager

1 month ago


Arctic Bay, Canada The North West Company LP Full time
About the Role

We are seeking a highly skilled and experienced Department Head to join our team at The North West Company LP. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our retail store, ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.

Key Responsibilities
  • Staff Supervision: Supervise and manage a team of staff, including apprentices, sales associates, and design team members, to ensure that they are working effectively and efficiently to meet the needs of our customers.
  • Hiring and Training: Hire and train new staff members, or arrange for their training, to ensure that they have the skills and knowledge required to perform their duties effectively.
  • Work Scheduling: Establish and manage work schedules to ensure that our store is adequately staffed at all times.
  • Sales and Customer Service: Sell merchandise and provide exceptional customer service to our customers, responding to their needs and resolving any issues that may arise.
  • Issue Resolution: Resolve any issues that may arise, including customer complaints, supply shortages, and other operational challenges.
Benefits
  • Government Programs: We are a recognized employer and offer a range of government programs to our employees.
  • Health Benefits: Our employees are eligible for a comprehensive health benefits package, including dental plan, disability benefits, and health care plan.
  • Financial Benefits: We offer a range of financial benefits, including group insurance benefits, life insurance, and a Registered Retirement Savings Plan (RRSP).
  • Long Term Benefits: Our employees are eligible for maternity and parental benefits, as well as other long-term benefits.
  • Other Benefits: We offer a range of other benefits, including a permanent work term, English language support, and a 37.5 hour work week.


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