Hotel Operations Supervisor

3 weeks ago


Canmore, Canada Super 8 Canmore Full time
Job Summary

We are seeking a highly skilled Hotel Operations Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth guest experience.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Reservations Management: Manage room reservations, cancellations, and changes, ensuring accurate and up-to-date information.
  • Front Desk Operations: Supervise the front desk team, ensuring efficient and effective service delivery, and maintaining a clean and organized workspace.
  • Guest Services: Provide information on hotel facilities and services, process group arrivals and departures, and assist with special requests.
  • Team Leadership: Lead and motivate the front desk team, providing guidance and support to ensure excellent service delivery.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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