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Food Service Team Lead

2 months ago

Vernon, British Columbia, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring that our high standards of customer service, product quality, and store cleanliness are consistently met.

Key Responsibilities
  • Customer Service:
    • Lead by example to demonstrate exceptional customer service skills and reinforce positive behaviors with team members
    • Respond promptly and professionally to customer inquiries and concerns
    • Resolve customer complaints in a timely and satisfactory manner
    • Conduct regular store walk-thrus to ensure a clean and welcoming environment
  • People Management:
    • Lead by example and demonstrate a positive and respectful attitude towards team members and customers
    • Provide clear and concise direction to team members to ensure they are equipped to meet their responsibilities
    • Encourage a positive and inclusive work environment that fosters teamwork and collaboration
    • Monitor and report on team member performance and provide feedback and coaching as needed
  • Operations:
    • Ensure that all store policies and procedures are followed, including cash handling, food safety, and health and safety protocols
    • Monitor and control inventory levels to minimize waste and optimize stock levels
    • Supervise team members to ensure that all tasks are completed efficiently and effectively
    • Identify and report any operational issues or concerns to management
Requirements
  • Previous experience in a supervisory role in a fast-paced food service environment
  • 6 months previous restaurant experience required
  • Thorough knowledge of Tim Hortons products and procedures
  • Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Must be at least 18 years of age
  • Must be able to stand for entire shift
  • Must be able to lift up to 30 pounds