Operations Manager – Keethanow Furniture and Lumber
1 week ago
**Job Summary**
The Keethanow Group of Businesses is seeking a highly skilled and experienced Assistant Manager to join our team at Keethanow Furniture and Lumber in La Ronge, SK. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, providing guidance and support to staff, and ensuring exceptional customer service.
**Key Responsibilities**
- Provide assistance to upper management in supervising and facilitating the daily operations of the store.
- Oversee the responsibilities of the Store Manager in their absence.
- Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews, and disciplinary actions.
- Provide direction, guidance, and instruction to all store associates as required.
- Ensure store conditions are consistently upheld to established standards.
- Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs.
- Learn pricing and product knowledge on lumber and all store-related products.
- Load and unload deliveries manually and with a forklift when needed.
- Deliver loads when necessary.
- Maintain required licenses, physicals, etc. necessary to perform job requirements.
- Greet and assist customers in a way that models exemplary conduct to other staff.
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Ensure that all health, safety, and security regulations are adhered to and required standards are met.
- Perform end-of-day and any other reports, including store-related inventory, in the absence of the manager.
- Oversee and assist in inventory management.
**Requirements**
- Completion of high school and College/CEGEP/vocational or technical training required.
- Demonstrated service orientation required.
- Minimum of years work experience in the lumber industry preferred.
- Minimum year work experience in a supervisory role in a retail environment preferred.
- Must be able to operate a forklift.
- Must have a valid class 5 driver's license.
- Ability to lift, push, pull, or carry objects with a minimum weight of 90 pounds.
- Ability to bend, stretch, twist, or reach with your body, arms, and/or legs, which may involve repetitive motion.
- Ability to maneuver and climb step ladders and extension ladders in a safe manner.
- Possess math skills when performing basic operations.
- Excellent time management and prioritizing skills required.
- Demonstrated ability to train and motivate staff required.
- Skills to monitor and assess staff performance required.
- Basic office administration skills required.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
- Strong customer service and troubleshooting skills.
- Well-defined sense of diplomacy.
- Thorough understanding of applicable health and safety legislation.
- Professional, responsive, and positive work attitude is essential.
- A combination of education and experience may be considered.
- MUST provide a satisfactory Criminal Record Check and Driver's Abstract.
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