Membership Coordinator
4 weeks ago
**About the Role**
The Law Society of Alberta is seeking a highly skilled Membership Coordinator to join our team. As a key member of the Membership department, you will play a critical role in supporting the administration of applications for membership, membership status changes, and other related processes.
**Key Responsibilities**
- Support the Membership department's transactions, policies, and procedures, including coaching, training, and supporting Membership Services Representatives.
- Make informed decisions relative to business needs and processes.
- Develop project guides and workplans, draft test scripts, redesign business processes, and implement change.
- Coordinate and implement project timelines and deadlines.
- Develop and maintain professional work relationships with Law Society staff and internal and external stakeholders.
- Support Membership transactions, including Student-at-Law processes, and provide assistance as needed in processing these applications.
- Work closely with staff throughout the Law Society to develop project guides and workplans for Law Society billings.
- Support timelines and deadlines for core billings.
- Train and support Membership Services Representatives on our billings processes.
- Coordinate and direct staff to ensure various applications are processed effectively and efficiently to facilitate core billings.
- Support the annual membership, Professional Corporation, professional liability insurance billings, and Limited Liability Partnership renewals.
- Participate in online transition discussions of key membership transactions and anticipate the impact on the billing processes.
- Develop and regularly generate departmental reports (as needed/required).
- Maintain website information for accuracy.
- Liaise with Communications and internal stakeholders to develop timely communications for billings, FAQs, and key messaging for Membership and Customer Service.
- Issue membership cards and participate in technological and process improvements.
- Maintain professional working relationships with Law Society staff, managers, and key internal and external stakeholders.
- Key member in the development of customer service models to obtain and incorporate the needs of law firms and other customers in the billing processes, to improve the Law Society's transition to e-commerce.
- Key Membership liaison for Information Management projects and implement Information Management policy and procedures for Membership.
- Participate in Project work for the Department.
- Other tasks as assigned.
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