Membership Coordinator

2 weeks ago

Calgary, Alberta, Canada Law Society of Alberta Full time
Job Description

The Law Society of Alberta is seeking a highly skilled and detail-oriented Membership Coordinator to join our team. As a key member of the Membership department, you will play a crucial role in supporting the administration of applications for membership, membership status changes, and professional corporation and limited liability partnerships.

In this role, you will work closely with the Manager, Membership Counsel, and team members to continue to support the core billings, redesign business processes to ensure alignment with e-commerce and user requirements, and champion change. You will be responsible for working with the team to ensure business processes are aligned with the Fair Registration Practice Act (FRPA), Labour Mobility Act (LMA), and the Strategic Goals of the Law Society.

Key Responsibilities:

  • Support a proactive and consistent approach to the Membership department's transactions, policies, and procedures.
  • Make informed decisions relative to business needs and processes.
  • Develop project guides and workplans, draft test scripts, redesign business processes, and implement change.
  • Coordinate and implement project timelines and deadlines.
  • Develop and maintain professional work relationships with Law Society staff and internal and external stakeholders.
  • Support Membership transactions (including Student-at-Law processes) and provide assistance as needed in processing these applications.
  • Work closely with staff throughout the Law Society to develop project guides and workplans for Law Society billings.
  • Support timelines and deadlines for core billings.
  • Train and support Membership Services Representatives on our billings processes.
  • Coordinate and direct staff to ensure various applications are processed effectively and efficiently to facilitate core billings.
  • Support the annual membership, Professional Corporation, professional liability insurance billings, and Limited Liability Partnership renewals.
  • Participate in online transition discussions of key membership transactions and anticipate the impact on the billing processes.
  • Develop and regularly generate departmental reports (as needed/required).
  • Maintain website information for accuracy.
  • Liaise with Communications and internal stakeholders to develop timely communications for billings, FAQs, and key messaging for Membership and Customer Service.
  • Issue membership cards and participate in technological and process improvements.
  • Maintain professional working relationships with Law Society staff, managers, and key internal and external stakeholders.
  • Key member in the development of customer service models to obtain and incorporate the needs of law firms and other customers in the billing processes, to improve the Law Society's transition to e-commerce.
  • Key Membership liaison for Information Management projects and implement Information Management policy and procedures for Membership.
  • Participate in Project work for the Department.

Qualifications:

  • Minimum of 5 years of relevant administrative experience in progressively more responsible positions.
  • Membership services experience is a definite asset.
  • Excellent communication skills (listening, written, and verbal), time management, interpersonal, and telephone skills.
  • Experience with managing large volumes of paper and electronic documents.
  • Advanced problem-solving and trouble-shooting skills.
  • Strong teambuilding, organizational, and communication skills with a demonstrated ability to act as a trusted subject matter expert.
  • Ability to multi-task in a fast-paced environment and work independently as well as contribute to a team atmosphere.
  • Flexible and adaptable with the ability to work under consistent pressure and fixed deadlines.
  • Intermediate skills in Microsoft Office (Word, Excel, and Outlook), SharePoint, and internet resources.
  • Working knowledge of membership and accounting databases.
  • Self-starter, able to work independently with minimal supervision.
  • Ability to work overtime during peak periods as required.
  • Excellent customer service skills.
  • Enthusiasm for process improvement and change implementation.
  • Understanding of the Law Society's regulatory role.
  • Experience in an e-commerce environment is an asset.

About the Law Society of Alberta:

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

We derive our authority from the Legal Profession Act and set out standards through a Code of Conduct.

While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

What We Offer:

  • Comprehensive compensation package including employer-funded benefits and group RRSP plan contributions.
  • Work-life balance benefits that allow you to balance your career and personal commitments.
  • Access to a free onsite gym and tenant lounge.
  • Private Reflection Rooms to observe religious or cultural beliefs, meditate, or take a mental health break.
  • Professional development opportunities.

We also offer a flexible hybrid working environment. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays with the option to work remotely on Mondays and Fridays. You are also more than welcome to continue to work four or five days in the office if that is your preference.

Having multiple in-office days allows room for collaboration, social connections, mentorship, and cross-departmental interaction, while remote days still allow you to manage your work-life balance effectively.

The Law Society of Alberta values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.

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