Retail Stylist

2 months ago

Toronto, Ontario, Canada Mejuri Full time
About Mejuri

We're a fine jewelry brand redefining luxury and empowering women to invest in themselves. Our mission is to provide high-quality, responsibly-sourced jewelry that feels like you. We're a team of retailers, creatives, technologists, and strategists working together to make a positive impact in our communities, the industry, and the world.

Role Purpose

As a Stylist at Mejuri, you'll be the first point of contact for our customers, creating a warm and inviting experience that feels like shopping with your best friend. You'll be up-to-date on current fashion trends, educate customers on our products, and inspire them to try new things. You'll be a role model of Mejuri's brand vision and values, both with your team and with every customer you meet.

Responsibilities
  • Deliver best-in-class customer service through personalized styling experiences and thorough product knowledge
  • Drive business growth through sales and meeting performance metrics, including sales per hour, conversion percentage, and revenue to target
  • Educate customers on Mejuri's brand story and stay informed and knowledgeable on all our products, latest launches, and specialized services
  • Work collaboratively with a team of motivated and collaborative people who are unified by our corporate mission
  • Champion Mejuri's core values daily: Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity, and Drive Results
  • Assist in efficiently transacting customers with accuracy and diligence
  • Support in executing all OMNI business services, including purchases, returns, exchanges, phone sales, online returns, and purchases
  • Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
  • Participate in the continuous improvement to drive the business forward through identifying areas of opportunity within our store operations and bringing forward potential solutions
Requirements
  • An ability to connect with all customers in an authentic and warm way, making them feel comfortable and keeping them coming back
  • Strong verbal communication skills and active listening to effectively deliver on customer needs and work as a team
  • An ability to learn and retain relevant product knowledge to suggest and style for customers
  • Ability to think critically and solve problems in the moment to deliver on customer and business needs effectively
  • Ability to meet and exceed key performance indicators, including SPH, Conversion, NPS, AOV, and UPT
  • Ability to pay attention to customer feedback, trends, and share insights with management
  • Great attention to detail and a highly organized working style, with a strong sense of initiative
  • Ability to work on the sales floor for extended periods
  • History of successfully participating in and contributing to a positive team working environment

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