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SAP Customer Success Marketing

2 months ago

Toronto, Ontario, Canada SAP Full time

About the Role

This internship offers a unique opportunity to join the Customer Adoption Office team at SAP and support the global Customer Success Managers (CSMs) with customer renewals, adoption, expansion/upsells, and references.

Key Responsibilities

  • Support the development of best-in-class customer experiences, focusing on Communications, Customer Events & Webinars, Video & Graphic Design, and Content Strategy & Management.
  • Assist in creating and executing end-to-end external email campaigns promoting virtual customer programs.
  • Design and edit video and audio content, develop and design customer email campaigns, and maintain solution pages for all Cloud ERP post-sales activities.
  • Help create and maintain content for CSM audiences and customers, and ensure internal Community Engagement SharePoint pages are up to date.

Requirements

  • Background in Marketing, Communications, Public Relations, or Commerce related degree (Bachelor's, Master's, MBA).
  • Strong written communication skills, proficient in content creation and management, and website management skills/experience an asset.
  • Previous marketing/communications experience an asset, prior experience with email campaigns, webinar management, and marketing automation tools a plus.
  • Strong Relationship/Interpersonal skills, Detail Oriented, Curious and eager to learn, Demonstrated Self Starter, Strong organizational skills, Business Acumen, Strong collaboration skills, and Experience with graphic design tools such as Canva, Adobe Suite.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.