SAP Concur

2 weeks ago

Toronto, Ontario, Canada SAP Full time
Unlock Your Potential

As a Client Success Manager at SAP Concur, you will be a trusted advisor to our customers, maximizing their value by delivering solution area expertise and adding value through rapid adoption and consumption of solutions. Your deep relationships with various stakeholders will earn you trusted advisor status with customers, and you will identify new opportunities for customers to leverage new or expanded SAP Concur solutions. You will mitigate churn and manage renewals of SAP Concur solutions/services, identify sales leads and support sales in expansion and upsell efforts, and manage through crisis and de-escalate customer situations. You will identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals, solely building a territory plan to proactively engage customers throughout their lifecycle journey. You will contribute to process development and organizational growth projects, driving renewals, expansions, and up-sells of our solutions.

What You'll Bring

Strong executive presence and relationship building skills, deep knowledge of business models, strategies, and line of business processes, proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives. Experience with cloud software solutions and delivery models, ability to apply risk-mitigation strategies to customer situations, knowledge of SAP Concur solutions and the business processes they enable. Bachelor's degree or equivalent required, experience in business software, knowledge of SAAS, strong program/project management and organization skills, relationship-driven mindset with excellent verbal and non-verbal communication skills, experience driving renewals, expansions, and up-sells of our solutions.

Meet Your Team

SAP Concur is the world's leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners, coordinating internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

Our Values

Integrity, Make a Difference, Passion, Adaptable, Collaboration, Trust, Empathy, Inclusion.

Skills You'll Use

Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establish Trust, Influencing Skills. Tech Industry & SAP General Skills: Key Performance Indicators, Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Concur Products & Services. Role Specific Skills: Customer Value, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

Bring Out Your Best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Equal Opportunity Employer

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Pay Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 87100 - 148100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

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