Lead, Performance, Accountability Specialist

3 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

About the Role:

The Lead, Performance, Accountability Specialist will play a key role in administering accountability agreements at the regional level. As the main point of contact for Managing Health Service Providers Accountability Agreement and Performance, you will work collaboratively with the team to lead system improvements through planning and collaboration.

This position provides integrated analytics and project/program management support to enable decision-making related to contract management and implementation of strategic and operational initiatives involving Health Service Providers (HSPs) in the Ontario Health Toronto region.

Key Responsibilities:

  • Manage performance management of Health Service Providers (HSPs) for all sectors, including hospitals, community, LTCH, and primary care
  • Provide input into HSP capital project submissions and enterprise risk management
  • Develop Subject Matter Expertise in areas including, but not limited to, Mental health, Primary care, Community support services, Long-term care, and Hospital programs
  • Lead the monitoring of accountability Health Services Providers' contracts, identifies and apprises management of imminent problems, issues, conflicts, and potential political risks and impacts
  • Provides subject matter expertise and advice to the Management team and Ministry of Health and Long-Term Care on the operational and health system performance and risks in meeting the requirements of the Ontario Health, Ministry/OH Accountability Agreement, and any other OH requirements
  • Works collaboratively within the OH and the ministry to develop and manage critical stakeholder relationships and consultations and resolves a range of highly sensitive service provider relationship management issues
  • Collaboratively develop strategies and tactics to increase the health services spread and scale for identified initiatives/solutions
  • Maintains and develops the materials to enhance work performance, such as communications, reference material, and reporting tools
  • Work collaboratively with other teams and partners in Ontario Health Region for sharing of best practice, identification of innovations for spread and scale, share learnings, and identify opportunities for regional consistency in HSP Performance Management, Performance Monitoring, and Funding Allocation
  • Leads in the completion of Accountability Agreement (SAAs) in a designated sector, from inception to completion, including the development of work-back schedules and supporting documents
  • Identifies opportunities to improve performance across the health care system and engage healthcare leaders in change initiatives
  • Lead the design and implementation of innovations in health care through collaboration with HSPs to drive performance and quality improvement and improved equitable patient and client outcomes
  • Lead in negotiation with HPS to set performance and Funding targets
  • Manages Funding Allocation and Quality base Procedures allocation and reallocation
  • Works with and collaborates with other team Department Lead Leads of the Performance, Accountability and Funding Allocation team to complete system level project items as assigned
  • Develops and implements regional Performance Framework and Funding allocation Framework
  • Drives clinical service changes, integration of services, and broader health system improvements
  • Provides advice and input from a hospital/community provider operational perspective to the development of health system and integration plans
  • Provides Management with recommendations related to access to care (wait time) allocations, provincial programs, and other Ministry/Ontario Health directed programs
  • Participates in and contributes to inter-Ontario Health dialogue on the provincial performance management framework and its application to local health service delivery organizations, as appropriate and requested
  • Leads various committees and HSP performance meetings
  • Works with and collaborates with other Leads of the Performance, Accountability and Funding Allocation team to complete system level project items as assigned
  • Leads and manages the integration activities as necessary from the performance and accountability perspectives, including development of integration tracker and ensure progress reports are received and evaluated
  • Other Ad-hoc requests as assigned
  • Support the quarterly risk management cycle, including supporting engagement of internal stakeholders across Region business units to identify risks and develop appropriate risk responses through mitigation and contingency plans
  • Plans and leads Service Provider Organization performance audits
  • Provides subject matter expertise and advice to the Management team related to HSPs Performance measurements and improvements
  • Coordinate with HSPs to support implementation of auditor general recommendations and respond to inquiries
  • Maintains strong working relationship with HSPs in support of proactive/effective performance, issue management, and completion of SAAs from inception to completion, including the development of work-back schedules
  • Develops issues management and escalation process, project evaluation and monitoring, including the infrastructure to track key indicators
  • Identify and implement innovative practices to further improve processes in alignment with the performance management strategy and framework
  • Participates and contributes to internal planning groups and working groups as appropriate and requested
  • Demonstrate subject matter expertise on priority health system issues, including performance measurement, health system data, and HSP funding

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