Lead, Performance, Accountability Specialist

Job Title: Lead, Performance, Accountability

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility, and care.

What Ontario Health Offers:

We prioritize achieving your career goals. Benefits of working at Ontario Health may include:

• Fully paid medical, dental, and vision coverage from your first day
• Healthcare spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks' vacation with 4 weeks at 2 years
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model

About the Role:

The Lead, Performance, Accountability & Funding Allocation works to administer accountability agreements at the regional level. As Lead, Performance, Accountability and Funding Allocation, you will be the main point of contact for Managing Health Service Providers Accountability Agreement and Performance for the assigned Health service providers and will work collaboratively with the other team members across the Regions of Ontario Health to lead system improvements through planning and collaboration. You will drive innovation through initiating performance improvement initiatives and partnering with experts in the health care disciplines.

Key Responsibilities:

• Manages performance management of Health Service Providers (HSPs) for all sectors, including hospitals, community, LTCH, and primary care
• Provides input into HSP capital project submissions and enterprise risk management
• Develops Subject Matter Expertise in areas including, but not limited to, Mental health, Primary care, Community support services, Long-term care, and Hospital programs
• Leads the monitoring of accountability Health Services Providers' contracts, identifies and apprises management of imminent problems, issues, conflicts, and potential political risks and impacts
• Provides subject matter expertise and advice to the Management team and Ministry of Health and Long-Term Care on the operational and health system performance and risks in meeting the requirements of the Ontario Health, Ministry/OH Accountability Agreement, and any other OH requirements
• Works collaboratively within the OH and the ministry to develop and manage critical stakeholder relationships and consultations and resolves a range of highly sensitive service provider relationship management issues
• Collaboratively develops strategies and tactics to increase the health services spread and scale for identified initiatives/solutions
• Maintains and develops the materials to enhance work performance, such as communications, reference material, and reporting tools
• Works collaboratively with other teams and partners in Ontario Health Region for sharing of best practice, identification of innovations for spread and scale, share learnings, and identify opportunities for regional consistency in HSP Performance Management, Performance Monitoring, and Funding Allocation
• Leads in the completion of Accountability Agreement (SAAs) in a designated sector, from inception to completion, including the development of work-back schedules and supporting documents
• Identifies opportunities to improve performance across the health care system and engages healthcare leaders in change initiatives
• Leads the design and implementation of innovations in health care through collaboration with HSPs to drive performance and quality improvement and improved equitable patient and client outcomes
• Leads in negotiation with HPS to set performance and Funding targets
• Manages Funding Allocation and Quality base Procedures allocation and reallocation
• Works with and collaborates with other team Department Lead Leads of the Performance, Accountability and Funding Allocation team to complete system level project items as assigned
• Develops and implements regional Performance Framework and Funding allocation Framework
• Drives clinical service changes, integration of services & broader health system improvements
• Provides advice and input from a hospital/community provider operational perspective to the development of health system and integration plans
• Provides Management with recommendations related to access to care (wait time) allocations, provincial programs, and other Ministry/Ontario Health directed programs
• Participates in and contributes to inter-Ontario Health dialogue on the provincial performance management framework and its application to local health service delivery organizations, as appropriate and requested
• Leads various committees and HSP performance meetings
• Works with and collaborates with other Leads of the Performance, Accountability and Funding Allocation team to complete system level project items as assigned
• Leads and manages the integration activities as necessary from the performance and accountability perspectives, including development of integration tracker and ensure progress reports are received and evaluated
• Other Ad-hoc requests as assigned
• Supports the quarterly risk management cycle, including supporting engagement of internal stakeholders across Region business units to identify risks and develop appropriate risk responses through mitigation and contingency plans
• Plans and leads Service Provider Organization performance audits
• Provides subject matter expertise and advice to the Management team related to HSPs Performance measurements and improvements
• Coordinates with HSPs to support implementation of auditor general recommendations and respond to inquiries
• Maintains strong working relationship with HSPs in support of proactive/effective performance, issue management, and completion of SAAs from inception to completion, including the development of work-back schedules
• Develops issues management and escalation process, project evaluation and monitoring, including the infrastructure to track key indicators
• Identifies and implements innovative practices to further improve processes in alignment with the performance management strategy and framework
• Participates and contributes to internal planning groups and working groups as appropriate and requested
• Demonstrates subject matter expertise on priority health system issues, including performance measurement, health system data, and HSP funding

Requirements:

We are looking for a highly skilled and experienced professional with a Master's degree in Business Administration, Health Administration, Science, or a relevant field, or equivalent work experience. The ideal candidate will have 5-7 years of relevant experience with HSP operational management and performance and financial analysis.

• Advanced knowledge of analytical and interpretation skills that would support quality outcomes
• Knowledge and experience of the Ontario healthcare system/knowledge of accountability agreements and contract performance management and related issues is considered an asset
• Knowledge of performance management and evaluation techniques in one or more health sectors related to administrative and/or clinical performance
• Ability to translate health system questions into data analyses, and to clearly explain results and limitations of analyses. Ability to simplify complex information. Experience with health system data and reporting
• Experience with evaluation methodologies an asset
• Excellent knowledge of community resources (e.g., services and programs), the roles of health care professionals, and of direct care/care coordination models used in community health care organizations
• Demonstrated leadership skills including the ability to influence others and facilitate meetings
• Demonstrated ability to build and maintain effective, strong relationships with internal and external stakeholders (liaison role)
• Ability to prioritize work, and to effectively collaborate Director to carry out OH's vision and values
• Effective team player and strong ability to work in a team environment and independently in a self-directed manner while taking accountability for own actions
• Solid project management experience and skills including knowledge of project management methodologies, tools, and templates (PMP certification is an asset)
• Administratively strong and able to converse well with HSPs and other regions as required
• Advanced knowledge of applications and tools used in data management and statistical analysis
• Excellent organizational, time management, interpersonal, and communication skills to work with HSPs, management team, and liaise with colleagues
• Able to use a variety of software programs in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project)
• Quality performance and financial performance acumen
• Understanding and awareness of considerations related to health equity
• English/French bilingual would be a strong asset

Employment Type:

Permanent Full Time

Salary Band:

6

Location:

Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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