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Youth Shelter Operations Manager

1 month ago


Peel Regional Municipality, Canada The Pod Group Full time
Job Title: Youth Shelter Manager

Join The Pod Group in our mission to support community organizations in achieving their goals while promoting equity, diversity, inclusion, and belonging.

About the Role:

We are seeking a highly skilled and experienced Youth Shelter Manager to lead the day-to-day operations of our client's Youth Shelter. As a key member of the management team, you will be responsible for supervising front-line Youth Workers and Supervisors, managing facilities, programs, and operations, and ensuring the most successful outcome for the youth in our care.

Key Responsibilities:
  • Develop and promote a housing-first strategy that builds success through the social determinants of health.
  • Lead the day-to-day operation of all residential facilities, including case management and overall programming for the residents.
  • Participate as a member of the management team in the development and review of agency practices and programs.
  • Build a team of accountable, caring, responsive, and highly motivated front-line employees in support of clients.
  • Lead performance management initiatives while supporting the growth and development of staff.
  • Build, maintain, and ensure the highest level of data integrity in support of evidence-based outcomes and funder reports.
  • Manage intake and admissions, program plans, action plans, and discharges of residents.
  • Ensure that professional standards are maintained as related to client documentation and case management.
  • Participate on a rotation basis with other designated management staff to respond to emergencies via on-call support.
  • Create a safe and secure setting for all youth accessing services at the shelter.
  • Ensure that the facility meets health and safety standards.
  • Participate in the development of the yearly budgeting process and oversee the annual residential budget.
  • Foster a positive and supportive working environment with an emphasis on building a positive labour relations climate.
Requirements:
  • University degree or equivalent in a related social services field. A Master's degree in a related field is considered an asset.
  • 3-5 years of experience working as a supervisor/manager in the social service sector, preferably with a focus on youth homelessness.
  • Strong supervisory skills with an ability to motivate employees with an emphasis on fostering ownership, growth, and development.
  • Understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
  • Experience in recruiting and supervising program staff.
  • Demonstrated experience in providing leadership to the staff team.
  • Excellent communication, interpersonal, and facilitation skills.
  • Experience working with budgets, funding proposals, and completing funding requirements.
  • Work hour flexibility with occasional evening and weekend work, given the twenty-four-hour nature of the organization's operations.
About The Pod Group:

The Pod Group is a creative consulting group that provides customized and innovative solutions to support our client's growth and ultimate success while promoting the integration of equity, diversity, inclusion, and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit, while ensuring an effective plan that meets the requirements of the organization.