Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Analyst to join our team at CityWest Cable and Telephone Corp. As a Technical Support Analyst, you will be responsible for providing exceptional customer service while troubleshooting and resolving technical issues related to our services.
About the Role- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain positive relationships with customers to ensure excellent customer experience
- Work effectively in a fast-paced environment with multiple priorities and deadlines
- Secondary School Diploma or equivalent required
- Post-Secondary studies an asset
- Minimum one-year experience in a computerized environment
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.
- Competitive salary: $25.28 per hour
- A comprehensive benefits package including company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, and wellness program
- Casual dress code and opportunities for professional growth and development
This position is based in Terrace, Prince Rupert, or Campbell River office.
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Technical Support Professional
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Terrace, BC, Canada CityWest Cable and Telephone Corp Full timeJob OverviewThis is a technical support position that requires extensive interaction with the public. The role involves handling requests related to technology repair, replacement, monitoring, and problem resolution for current and future CityWest services.
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Terrace, BC, Canada CityWest Cable and Telephone Corp Full time €25*Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...
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Terrace, BC, Canada CityWest Cable and Telephone Corp Full time €25*Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...
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Terrace, BC, Canada CityWest Cable and Telephone Corp Full time*Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...
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