Technical Support Specialist

6 days ago


Terrace BC, Canada CityWest Cable and Telephone Corp Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at CityWest Cable and Telephone Corp. As a Technical Support Analyst, you will be responsible for providing exceptional customer service while troubleshooting and resolving technical issues related to our services.

About the Role
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain positive relationships with customers to ensure excellent customer experience
  • Work effectively in a fast-paced environment with multiple priorities and deadlines
Requirements
  • Secondary School Diploma or equivalent required
  • Post-Secondary studies an asset
  • Minimum one-year experience in a computerized environment
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.
What We Offer
  • Competitive salary: $25.28 per hour
  • A comprehensive benefits package including company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, and wellness program
  • Casual dress code and opportunities for professional growth and development
Location

This position is based in Terrace, Prince Rupert, or Campbell River office.



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