Senior Operations Manager

3 days ago

Golden Horseshoe, Canada Playscape Full time

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We're seeking an experienced General Manager to oversee the smooth operation of our vibrant Playscape in Scarborough, ON.

About the Role

This is a fantastic opportunity to lead a multifaceted entertainment venue offering bowling, arcade games, a full-service restaurant, and bar. As our ideal candidate, you will have a proven track record of driving profitability, managing diverse teams, ensuring safety and quality standards, and promoting the overall brand of the Playscape.

Responsibilities
  • Operational Excellence:
  • Develop and enforce operational policies and procedures that optimize efficiency, reduce costs, and enhance the customer experience.
  • Ensure seamless day-to-day operations, including food and beverage services, entertainment, and gaming, run smoothly and according to schedule.
  • Staff Management and Development:
  • Recruit, hire, train, and manage all staff, including bowling attendants, arcade operators, servers, bartenders, kitchen staff, and maintenance teams.
  • Conduct regular performance evaluations and provide feedback, coaching, and training to promote professional growth.
  • Create staff schedules to ensure optimal coverage during peak periods (weekends, holidays, and special events).
  • Ensure employees adhere to company policies, health and safety standards, and provide exceptional customer service.
  • Customer Experience and Service Excellence:
  • Lead efforts to deliver a memorable and engaging customer experience by promoting friendly, efficient, and high-quality service at all touchpoints.
  • Respond to customer feedback, concerns, and complaints with professionalism and efficiency to maintain positive customer relations.
  • Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest experience and drive repeat business.
  • Financial Management and Profitability:
  • Oversee financial operations, ensuring profitability through effective budget management and cost control across all areas (bowling, arcade, restaurant, and bar).
  • Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.
  • Collaborate with the finance team to develop pricing strategies for services and products (bowling lanes, arcade games, food, and drinks).
  • Ensure compliance with financial regulations, including handling cash management and financial reporting.
  • Marketing and Promotion:
  • Develop and implement marketing strategies to attract new customers, including digital campaigns, local promotions, social media engagement, and partnerships with local businesses.
  • Plan and oversee special events, tournaments, and themed nights to increase foot traffic and customer engagement.
  • Coordinate with the marketing team to maintain the playscape's brand identity and presence in the community.
  • Facility Maintenance and Equipment Management:
  • Ensure bowling lanes, arcade machines, restaurant, bar, and other facility equipment are regularly maintained and in excellent working condition.
  • Oversee routine maintenance schedules and handle any issues with equipment, either by coordinating internal staff or managing vendor relations.

We estimate the salary range for this role to be around $80,000 - $120,000 per year, depending on experience.

To be considered for this exciting opportunity, please submit your application with a comprehensive resume and cover letter highlighting your relevant experience and skills.

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