Lead Operations Manager
2 weeks ago
Canlan Sports TM is a leading operator of recreational sports complexes in North America. Our success is driven by innovative programming, exceptional service, and a deep understanding of our customers' needs.
Job SummaryThis position reports directly to the Regional Director Operations and will work closely with Senior Management to achieve strategic business objectives. The General Manager is responsible for overseeing the day-to-day operations of the complex, ensuring alignment with annual operating plans, executing programs, and driving continuous improvement initiatives.
Key Accountabilities- Adhere to Canlan Sports TM's Code of Conduct and Core Values
- Drive performance within the sports complex
- Deliver against Standard Operating Procedures and evaluate their effectiveness
- Ensure product and service execution meets financial and customer retention targets
- Achieve performance plan targets and protect margins
- Maintain effective communication and decision-making processes
- Ensure adherence to legislative compliance and corporate policies/procedures
- Foster a positive customer experience
- Cultivate a strong sports complex culture and employee experience
- Provide coaching and mentoring to reporting managers
- Develop succession planning strategies
- At least 5 years of experience in sports facility management, including program marketing and facility maintenance (within the hockey realm)
- Experience with ice making and maintenance is an asset
- Strong business acumen, with the ability to view the business broadly and understand resource constraints
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
The estimated salary range for this role is $70,000 - $90,000 per year, commensurate with experience.
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