Pharmacy Support Specialist

5 days ago


Burlington, Ontario, Canada Innomar Strategies Full time

We are seeking a Pharmacy Support Specialist to join our team at Innomar Strategies. This is a full-time position with a competitive salary of $45,000 - $60,000 per year.

Job Description:

The Pharmacy Support Specialist will assist pharmacists and registered pharmacy technicians in filling prescriptions, assisting patients with picking up prescriptions, and entering, scanning, and processing prescriptions using Kroll Pharmacy software.

The successful candidate will have excellent communication, customer service, and interpersonal skills, with the ability to work independently and in a team environment. Proficiency in Microsoft Office applications and Kroll software is an asset.

Responsibilities:
  • Assist pharmacists and registered pharmacy technicians in filling prescriptions
  • Assist patients with picking up prescriptions
  • Enter, scan, and process prescriptions using Kroll Pharmacy software
  • Maintain accurate data in pharmacy files and computer drives
  • Verify that customers receive correct prescriptions
  • Maintain workflow through effective task prioritization and teamwork
  • Answer phone calls and respond to inquiries from internal and external customers
  • Screen telephone calls for pharmacists
  • Order, receive, and maintain inventory of medications
  • Prepare and process billings, claims, disbursements, and related documents
  • Review invoices or other documentation
  • Pack and ship prescription orders according to established protocols
  • Maintain pharmacy records
  • Report adverse events in accordance with provincial regulatory standards
  • Perform general housekeeping and administrative duties
Requirements:
  • High school diploma preferred
  • Pharmacy experience an asset
  • Proficiency in Kroll software an asset
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel)
  • Excellent communication, customer service, and interpersonal skills
  • Ability to work independently and in a team environment
  • Excellent time management skills
  • Bilingualism, French/English is an asset
  • Working knowledge of pharmaceutical distribution industry
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
What We Offer:

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.



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