Co-op Service Desk Analyst

4 weeks ago


Brampton, Ontario, Canada Maple Lodge Farms Full time

Job Summary

Maple Lodge Farms is seeking a Co-op Service Desk Analyst to join our IT team. As a Co-op Service Desk Analyst, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Provide level 1 user support for IT-related issues
  • Follow up on ZenDesk tickets and resolve issues in a timely manner
  • Set up and configure desktops, laptops, and mobile devices
  • Coordinate cyber security training campaigns with stakeholders

Requirements

  • Knowledge of poultry and meat processing is an asset
  • Must be enrolled in a related program at an accredited post-secondary institution

Working Conditions

  • Primarily office-based with occasional visits to the plant floor
  • Maximum 40 hours/week, day shift Monday to Friday, 8:00am to 4:30pm or 9:00am to 5:30pm

What We Offer

  • A collaborative IT setting with opportunities for growth and development
  • A dynamic support landscape with a diverse range of IT challenges

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

We thank all applicants for applying, however only those chosen will be contacted by our Talent Acquisition Team.



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