Cloud Support Professional

3 weeks ago


Toronto, Ontario, Canada Amazon Full time

Overview

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The role of a Cloud Support Engineer at Amazon Web Services (AWS) involves working as part of a global team that provides innovative cloud computing solutions to customers worldwide.

About the Role

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This is a customer-facing position, where you will be primarily responsible for solving complex technical issues through various contact channels, including telephone, email, and live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by working closely with them to identify root causes of issues.

As a Cloud Support Engineer, you will have the opportunity to work on critical, highly complex customer problems that may span multiple AWS services. You will also leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.

In addition to working on technical issues, an AWS Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

Requirements

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To succeed in this role, you will need:

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  • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience">
  • 3+ years of network and operating system support experience">
  • Possession of fluency in both written and verbal Japanese">
  • Demonstrated expertise in systems administration (Linux/Window), network administration, database administration">
  • Experience in programming and/or managing full application stacks from the OS up to custom applications">
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About Us

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AWS values diverse experiences and encourages candidates from all backgrounds to apply. As a leader in the cloud computing industry, we prioritize diversity, equity, and inclusion in all aspects of our business.

We offer a range of benefits, including flexible work arrangements, ongoing training and development opportunities, and career advancement prospects across the organization.

Estimated Salary: $120,000 - $180,000 per year



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