Work at Home Customer Service Representative

5 days ago


St John's, Newfoundland and Labrador, Canada MCI Full time

About MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking contact center agents to support our inbound customer service, sales representatives, help desk, and back-office processing representatives. The ideal candidates will troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Key Responsibilities

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Aptly escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Candidate Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Broad knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Able to thrive in a fast-paced environment where change and ambiguity are prevalent

Benefits

  • Paid Time Off: Earn PTO and paid holidays to take the time you need
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days
  • Retirement Savings: Secure your future with retirement savings programs, where available
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
  • Life Insurance: Access life insurance options to safeguard your loved ones
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
  • Training: Learn new skills while earning a paycheck
  • Casual Dress Code: Be comfortable while you work


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