Bilingual Customer Service Representative

4 days ago


St John's, Newfoundland and Labrador, Canada Intact Full time

**Overview of the Job:**

We are looking for a Bilingual Customer Service Representative to join our Claims Management Services (CMS) team. As a customer-focused individual, you will be responsible for handling customer inquiries and resolving issues related to insurance claims.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively with clients, insureds, and other stakeholders. You will also have strong analytical skills and be able to make decisions based on policy requirements and relevant information.

**Key Responsibilities:**

  • Respond to customer inquiries regarding insurance claims and provide timely resolutions.
  • Collaborate with internal teams to resolve complex claims-related issues.
  • Analyze data and identify trends to improve customer satisfaction and reduce claims processing time.
  • Develop and maintain relationships with customers through regular communication and follow-up.

About Our Benefits: We offer a comprehensive benefits package, including flexible work arrangements, paid time off, and access to industry-leading employee assistance programs.



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