Collections Leadership Position

4 weeks ago


Toronto, Ontario, Canada Total Credit Recovery Full time

About Us:

Total Credit Recovery is a leading financial services company with a strong presence in Canada. We are seeking a highly skilled and experienced Collections Supervisor to join our team.

Overview of Position:

The Collections Supervisor will be responsible for supervising and coordinating the daily activities of collection officers. This role requires strong leadership and communication skills, as well as the ability to resolve work-related problems and identify training needs.

Key Responsibilities:

  • Establish work schedules and procedures
  • Resolve work-related problems
  • Identify training needs
  • Monitor daily attendance and performance
  • Project a work plan, set expectations, and complete goals
  • May perform collection duties
  • Quality assurance of calls through call monitoring
  • Perform file, call, and work plan audits
  • Maintain a Supervisor's support desk
  • Conduct weekly training sessions
  • Conduct hiring interviews
  • Complete performance reviews and performance counseling
  • Handle escalated calls
  • Other duties as assigned by Collections Manager or Supervisor

Requirements:

  • 2 years of collection experience or relevant experience
  • Intermediate to advanced computer skills (specifically Excel)
  • CUBS knowledge would be an asset
  • Great written and verbal communication skills
  • Quick learner and able to adapt to changes well
  • Strong organizational skills and ability to prioritize
  • Previous supervisory experience would be an asset

What We Offer:

The Collections Supervisor may be required to work day as well as evening shifts on a rotating basis.



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