Collections Leadership Position

1 month ago


Toronto, Ontario, Canada Fairstone Financial, Inc. Full time
Job Summary

Reporting to the Senior Manager, Customer Accounts, the Collections Manager will lead a specialized team of collection agents responsible for providing top quality service to our customers regarding the repayment of their financed auto loans.

Key Responsibilities
  • Maintain programs, policies, and team performance to ensure effective collections management.
  • Develop and implement strategies to improve customer satisfaction and reduce delinquencies.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Monitor and analyze collection metrics to identify areas for improvement.
Requirements

The ideal candidate will have a strong background in collections management, excellent leadership skills, and the ability to work in a fast-paced environment.



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