Customer Experience Specialist

3 weeks ago

Edmonton, Alberta, Canada Columbia Sportswear Company Full time

About the Role:

We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our store staff, you will be responsible for ensuring that our customers have an exceptional shopping experience. Your primary focus will be on providing top-notch customer service, answering questions and making product recommendations. You will also be responsible for maintaining a well-organized and visually appealing store environment.

Key Responsibilities:

  • Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability.
  • Maintain store standards for visual merchandising, cleanliness, safety, and retrieve merchandise from sales floor, stock room or other inventory locations.
  • Perform all required cash register transactions efficiently and accurately.
  • Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.

Requirements:

  • No specific education required (High School Diploma or GED preferred)
  • 2 (or less) years of experience in position or specialization
  • Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

Working Conditions:

  • Frequently in a more active environment that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
  • Occasionally requires the ability to work in place
  • Ability to clearly communicate with others
  • Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Equal Opportunity Employer: Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources or call 519-644-5000 and we will work with you to meet your accommodation needs.

Columbia Sportswear Company is proud to offer part-time employees services and products to help make your life and work more rewarding. This includes an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services. Employee discounts are also available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to with the Subject: Applicant Assistance Requested.

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