IT Infrastructure Engineer

1 week ago

Conklin, Canada Trivium Full time

About the Role:

The Regional IT Support Engineer will be responsible for ensuring the smooth operation of the company's IT infrastructure and applications across multiple locations. This includes providing technical support to end-users, maintaining computer systems and networks, and ensuring the successful deployment of global and regional IT software and infrastructure.

Key Responsibilities:

  • Provide first and second-level technical support to end-users
  • Monitor and maintain computer systems and networks
  • Act as a key contributor to ensure successful deployment of global and regional IT software and infrastructure
  • Troubleshoot problems and equipment repair and replacement
  • Perform other job duties as assigned

Requirements and Qualifications:

  • Relevant associate degree and certification preferred
  • 3+ years of relevant industry experience with a focus on manufacturing environments and systems
  • Sound understanding of IT best practices and ability to learn
  • Good understanding and supporting of basic network topology, switching in warehouse/plant operating environment, access points, IP, and DNS routing
  • Excellent knowledge in supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10, Active Directory, server, remote desktop, terminal server, virtualization)
  • Excellent knowledge in supporting hardware (laptops, desktops, and printers)
  • Experience working in IT ticketing system such as ServiceNow or Remedy preferred
  • Ability to administer and setup domains, group policy, and users in AD
  • Approachable, friendly, accountable, and put business continuity and impact first
  • Ability to objectively analyze information and draw a rational conclusion
  • Ability to work in a collaborative global team
  • Natural problem solver, flexible, and able to prioritize tasks under pressure
  • Desire to grow and take on additional responsibilities
  • A valid driver's license and ability to travel to other US locations between 10%-15%
  • Broad knowledge of technical best practices to plan and deploy new solutions
  • Excellent written and verbal communication skills

Work Environment:

This position will primarily work in an office environment where sitting for prolonged periods of time and using a computer, telephone, and other office electronics are critical. This position will also need to visit various plant locations and spend time out on the plant floors where moving machinery produces noise. Some lifting, carrying, climbing ladders or working on platforms greater than 13 feet/4 meters is necessary.

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