Regional IT Support Specialist
2 weeks ago
About the Role:
The Regional IT Support Engineer will be responsible for ensuring the smooth operation of the company's IT infrastructure and applications across multiple locations. This includes providing first and second-level support, continuous improvement of IT services, and serving as a single point of contact for multiple locations and users.
Key Responsibilities:
- Provide technical support and troubleshooting for IT-related issues
- Monitor and maintain computer systems and networks
- Deploy and configure new IT software and infrastructure
- Perform equipment repair and replacement
- Collaborate with the global IT team to ensure seamless IT operations
Requirements and Qualifications:
- Relevant associate degree and certification preferred
- 3+ years of experience in IT, with a focus on manufacturing environments and systems
- Sound understanding of IT best practices and ability to learn
- Excellent knowledge of Microsoft products and interconnection technologies
- Experience working in IT ticketing systems such as ServiceNow or Remedy
- Ability to administer and setup domains, group policy, and users in Active Directory
- Approachable, friendly, accountable, and prioritizes business continuity
- Ability to analyze information and draw rational conclusions
- Natural problem solver, flexible, and able to prioritize tasks under pressure
- Valid driver's license and ability to travel to other US locations (10-15% of the time)
Work Environment:
This position will primarily work in an office environment with occasional visits to plant locations. The role requires sitting for prolonged periods, using a computer, and interacting with colleagues and management.
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