Regional IT Support Specialist

2 weeks ago


Conklin, Canada Trivium Full time

About the Role:

The Regional IT Support Engineer will be responsible for ensuring the smooth operation of the company's IT infrastructure and applications across multiple locations. This includes providing first and second-level support, continuous improvement of IT services, and serving as a single point of contact for multiple locations and users.

Key Responsibilities:

  • Provide technical support and troubleshooting for IT-related issues
  • Monitor and maintain computer systems and networks
  • Deploy and configure new IT software and infrastructure
  • Perform equipment repair and replacement
  • Collaborate with the global IT team to ensure seamless IT operations

Requirements and Qualifications:

  • Relevant associate degree and certification preferred
  • 3+ years of experience in IT, with a focus on manufacturing environments and systems
  • Sound understanding of IT best practices and ability to learn
  • Excellent knowledge of Microsoft products and interconnection technologies
  • Experience working in IT ticketing systems such as ServiceNow or Remedy
  • Ability to administer and setup domains, group policy, and users in Active Directory
  • Approachable, friendly, accountable, and prioritizes business continuity
  • Ability to analyze information and draw rational conclusions
  • Natural problem solver, flexible, and able to prioritize tasks under pressure
  • Valid driver's license and ability to travel to other US locations (10-15% of the time)

Work Environment:

This position will primarily work in an office environment with occasional visits to plant locations. The role requires sitting for prolonged periods, using a computer, and interacting with colleagues and management.



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