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North America IT Manager
2 months ago
We are seeking a highly skilled and experienced IT Manager to lead our North America IT team. As a key member of our organization, you will be responsible for providing strategic leadership and direction to our IT operations in Canada and the USA.
Key Responsibilities- ERP and Peripherals Management
- Monitor and maintain ERP and peripheral programs to ensure optimal performance and resolve any issues that may arise.
- Develop and implement system improvement plans to enhance the overall efficiency and effectiveness of our IT systems.
- Manage the system database to ensure its integrity and stability.
- Develop strategic plans to ensure our computer capabilities meet the company's growth and objectives.
- Production Plant Support
- Monitor production line status and maintain systems to ensure seamless operations.
- Respond promptly to issues and coordinate with vendors as needed to resolve any problems.
- Regularly check and update equipment to prevent production issues.
- System Improvements
- Lead system improvement initiatives to increase internal and external customer satisfaction by evaluating technology and recommending enhancements.
- Conduct regular meetings with users to review user issues and develop solutions.
- Monitor user experiences and collect feedback for continuous improvement.
- Maintain vendor communication and review proposals for system improvement projects.
- Perform risk assessments on Information Technology, vendors, and other organizational functions.
- Ensure the security of information systems, communication, and equipment.
- Supervisory Responsibilities
- Coach, mentor, and supervise IT team members across multiple locations.
- Actively participate in all team hiring efforts.
- Effectively plan, assign, and direct work/projects.
- Manage and communicate with vendors (office equipment, servers, systems, etc.).
- Post-secondary education in Computer Science or a related field.
- Five or more years of related experience in Information Technology.
- Two or more years of experience leading an Information Technology team.
- Experience in business analysis, data management, system architecture, and distributed technologies.
- Experience in managing an information technology budget, including forecasting.
- Excellent oral and written communication skills, including presentation experience.
- Ability to complete multiple tasks and projects within deadlines.
- Experience with Windows Server 2016/2019 operating systems.
- Configuration (DHCP, DNS, AD) Policy Definition and Application.
- Experience in SAP system, Windows Server, Network, Cyber Security.
- Strong organizational skills; able to manage priorities and workflow.
- Availability for on-call coverage.
- Open to travel to all locations when needed.
