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Box Office Operations Coordinator

1 month ago

Saskatoon, Saskatchewan, Canada TCU Place Full time

TCU Place is seeking a highly skilled Box Office Operations Coordinator to support the busy activity and personnel in our Box Office. Under the direction of the Client Services Sales Coordinator, this role performs a variety of customer service duties, business support initiatives, and administrative tasks. This is a temporary position with the potential to extend to permanent upon completion of the term.

Key Responsibilities:

  1. Provide administrative support for self-created events, including mailings, invoice preparation, and audits.
  2. Assist with show setup, group sales, and interaction with promoters and sponsoring clients.
  3. Sell tickets to customers in person, over the phone, and electronically, and provide support as needed.
  4. Prepare daily box office deposits and bi-weekly deposits for pickup by a third party.
  5. Troubleshoot box office software and devices, including scanners, POS, and Audience View software.
  6. Prepare show settlements using event management software (Ungerboeck) under the supervision of the Client Services Sales Coordinator.
  7. Oversee box office operations as a backup to the Client Services Sales Coordinator.
  8. Complete theatre event setup using event management software (Ungerboeck).
  9. Respond to telephone inquiries and assist with client requests and management requests.

Security Requirements:

  • Acceptable current Criminal Record Check (CRC) upon offer of employment.

Qualifications:

  • Completion of a post-secondary diploma from a recognized business or tourism field.
  • Minimum of 2 years related experience working in the hospitality industry, conference, convention centre, or theatre industry, including experience with high-volume ticketing systems and cash-handling.
  • Cash handling experience.
  • Successful completion of a recognized customer-service training course or applicable experience.