Infrastructure Specialist

1 month ago

Brampton, Ontario, Canada Rogers Communications, Inc. Full time
About the Role

We are seeking a highly skilled Infrastructure Specialist to join our Rogers DOCSIS Engineering Operations team. As a key member of our team, you will be responsible for supporting and administering the DOCSIS platform, ensuring seamless network operations and exceptional customer experiences.

Key Responsibilities
  • Provide last-tier support for IP/DOCSIS services on CMTS/CCAP devices, including residential voice, video, data, and TPIA networks.
  • Assist in timely identification, isolation, analysis, and resolution of network and service faults.
  • Recommend unique approaches to problem resolution, situation analysis, testing strategies, and fault reproduction.
  • Provide expert-level support for change control activities, including impact analysis, MOP reviews, implementation, and post-activity verifications.
  • Create and maintain all related network and support documentation.
  • Collaborate with Engineering, Project Management, vendors, various TACs, and other groups to ensure seamless introduction of new technology, platforms, and services into production.
  • Provide feedback to engineering teams regarding identified network design and performance problems.
  • Build relationships and collaborate closely with other departments across the organization and vendors.
  • Be on periodic on-call rotation.
  • Adhere to all applicable Health and Safety regulations in accordance with company policies.
Requirements
  • Minimum of 2 years of hands-on experience on DOCSIS platforms.
  • Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches, and firewalls.
  • In-depth knowledge of DOCSIS standard is required.
  • In-depth knowledge of routing protocols such as RIP, OSPF, BGP, IS-IS, MPLS, and Multicast is an asset.
  • In-depth knowledge of internet protocols such as IPv4, IPv6, ICMP, TCP, UDP, DHCP, DNS is required.
  • Good knowledge of Python, JSON, YAML, BASH, and regular expressions partnered with a good understanding of C, C++, SQL, Netconf, and Jupyter notebooks would be an asset.
  • Strong knowledge of Unix and Linux operating systems.
  • Excellent technical troubleshooting, interpersonal, and verbal/written communication skills.
  • Excellent teamwork skills.
  • Self-motivated, high energy, flexible, and capable of working in a fast-paced environment with changing priorities.
What We Offer
  • Competitive salary and annual bonus.
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Rogers First: priority in applying to internal roles of interest.
  • Wellness Programs:
    • Homewood employee and family assistance program.
    • Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions.
    • Low or no-cost fitness membership with access to virtual classes.
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection.
    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314045

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us For any questions, please visit the Recruitment Process FAQ.

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