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Customer Experience Associate

2 months ago

Revelstoke, Canada TD Full time
Description du poste

Clé de la réussite

En tant que Customer Experience Associate, vous contribuerez à offrir une expérience client exceptionnelle à nos clients. Vous serez chargé de créer un environnement de travail positif et de soutenir l'équipe dans la réalisation de ses objectifs.

Compétences clés

  • Compétences en service client exceptionnelles
  • Connaissance des produits et services bancaires
  • Capacité à travailler en équipe et à communiquer efficacement
  • Capacité à résoudre les problèmes et à prendre des décisions

Responsabilités

  • Offrir un service client exceptionnel à nos clients
  • Contribuer à la réalisation des objectifs de l'équipe
  • Travailler en collaboration avec les autres membres de l'équipe pour atteindre les objectifs
  • Participer à la formation et au développement de l'équipe

Exigences

  • High School diploma et/ou
  • 1+ ans d'expérience dans un rôle similaire
  • Post-Secondaire ou Diplôme Universitaire (dans un domaine connexe) préféré

À propos de nous

La TD est un chef de file mondial dans le secteur des institutions financières. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.

Nous sommes engagés à offrir une expérience client légendaire à nos clients et à contribuer à la croissance de notre entreprise. Nous sommes à la recherche de personnes passionnées et motivées qui partagent nos valeurs et qui veulent faire partie d'une équipe dynamique.

Perfectionnement des collègues

Nous croyons que chaque collègue a le potentiel de grandir et de se développer. Nous offrons des programmes de formation et de mentorat pour aider nos collègues à atteindre leurs objectifs et à réaliser leur plein potentiel.

Formation et intégration

Nous nous assurons que nos nouveaux collègues disposent des outils et ressources nécessaires pour réussir dans leur nouveau rôle. Nous organisons des séances d'intégration et de formation pour les aider à se familiariser avec notre entreprise et notre équipe.

Processus d'entrevue

Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d'adaptation

L'accessibilité est importante pour nous. N'hésitez pas à nous faire part de toute mesure d'adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d'entrevue.