Senior Operations Manager

1 week ago

Montreal, Quebec, Canada National Bank Full time

Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at the National Bank of Canada. As a key member of our Financial Markets Operations team, you will be responsible for leading a team of professionals responsible for delivering various activities.

Key Responsibilities

  • Manage a team of 9 professionals to ensure the delivery of high-quality services
  • Develop and maintain expertise in due diligence, applicable regulations, and counterparty lifecycle management
  • Provide customer-centric support to customers and internal partners
  • Simplify and improve processes related to daily activities
  • Build and maintain strong relationships with multiple stakeholders, including Front Office, Compliance, Risk Management, and IT
  • Develop, implement, and evolve controls and tools to achieve high-quality standards and minimize operational risks
  • Act as a coach and guide the team to develop their potential by identifying learning and development opportunities

About the Team

This position reports to the Senior Manager - Counterparty Documentation Center and is located in downtown Montreal.

We are a dynamic team that values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or our colleagues achieve what they love in life, we are united. We know we can count on our colleagues to share knowledge and help each other.

Requirements

  • Bachelor's degree related to the sector of activity and 6 years of relevant experience, or Master's degree related to the sector and 4 years of relevant experience
  • Experience in personnel management and stakeholder management
  • Experience in Financial Markets
  • Good knowledge of the Proceeds of Money Laundering and Terrorist Financing Act
  • Experience in process improvement and automation
  • Organizational capacity in managing daily activities and the impact of projects
  • Demonstrated ability in change management

What We Offer

  • Competitive compensation
  • Flexible benefits to promote wellbeing and that of your family
  • Health and wellness program
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

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