Network Infrastructure Support Specialist

2 weeks ago


Montreal, Quebec, Canada Thrive Full time
About Thrive

At Thrive, we're a cutting-edge technology solutions provider focused on delivering innovative services in Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our unique corporate culture, engineering talent, customer-centric approach, and emphasis on NextGen services set us apart from the competition.

We're seeking talented individuals who are passionate about developing valuable skills and embarking on a career that ignites their passion. If you thrive in a fast-paced work environment, seek guidance, training, and experience to build a lucrative career, and value a collaborative and supportive team, then welcome to Thrive

Job Overview

The Technical Client Site Services Infrastructure Engineer will serve as a critical point of contact for clients, providing on-site infrastructure support and resolving service tickets related to server and networking infrastructure issues. This role involves working closely with remote support teams to troubleshoot and remediate any issues, ensuring that client environments are thoroughly documented, and collaborating with third-party vendors for warranty service repair and dispatch.

  1. Main Responsibilities:
  2. Act as primary point of contact for issues with client onsite for server and networking infrastructure issues and maintenance.
  3. Collaborate with Thrive Global Remote support teams to identify and resolve any technical issues.
  4. Ensure that client IT infrastructure remains physically organized and is accurately documented.
  5. Work with Thrive Global Remote support to ensure that all infrastructure is up-to-date with current and required patches.
Requirements

To succeed in this role, you'll need to possess a strong foundation in Windows Server Administration, VMware Environment support, SAN/NAS expertise, and Microsoft Azure Cloud Support. A minimum of 3+ years of experience in these areas is required.

  1. Key Requirements:
  2. Minimum 3+ years of experience supporting a Windows Server environment.
  3. 3+ years of experience supporting a VMware Environment.
  4. SAN/NAS support experience.
  5. 2+ years of experience with Microsoft Azure Cloud Support.
Additional Requirements

This role requires you to be proficient in both French and English, have excellent communication skills, and be able to sit for prolonged periods. You must also be capable of performing physical activities such as lifting heavy equipment (up to 45 lbs).


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