Strategic Operations Manager
4 weeks ago
We are seeking a skilled Strategic Operations Manager to optimize operational efficiency and enhance team member experience.
This role will collaborate with cross-functional teams to drive transformative changes for the entire P&C team, including representing P&C operations in M&A integrations, managing team member journeys for large-scale organizational changes, and coordinating system readiness for on-boarding, cross-boarding, and off-boarding processes.
The ideal candidate will possess strong analytical and creative problem-solving skills, effective communication abilities, and demonstrated leadership and influence skills. A solid understanding of HR processes, policies, and procedures, as well as change management methodology, is also essential.
This is an exciting opportunity to shape the future of customer experience excellence and contribute to the growth and development of our organization.
Key Responsibilities:- Represent P&C operations in M&A integrations, collaborating with core project teams
- Manage the team member journey for large-scale organizational changes and people moves across legal entities
- Coordinate system readiness for on-boarding, cross-boarding, and off-boarding processes, including testing and defect management with other stakeholders
- Highly motivated with the ability to manage diverse workloads effectively
- Analytical and creative problem-solver, able to make sound decisions under pressure
- Effective communicator, able to convey complex ideas to diverse audiences
- Demonstrated leadership and influence skills
We offer a competitive salary range of $70,000-$104,000, plus a 12% performance bonus or sales incentive plan. Our comprehensive total rewards package includes a flexible benefits plan, minimum 3 weeks of vacation, and opportunities for career growth and learning & development.
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