Strategic Operations Manager

3 days ago


Old Toronto, Canada Accor Hotels Full time
Accomplish Excellence

Awarded a prestigious place in the British Commonwealth's history, the iconic Fairmont Royal York stands as an epitome of timeless elegance and modern sophistication. Here, where tradition seamlessly converges with innovation, every day offers a unique opportunity to create enduring legacies.

A Legacy to Cherish

As a distinguished hospitality landmark in Toronto, we take pride in our nearly century-long journey of delivering luxurious experiences and exceptional service. At this renowned hotel, we empower you to unlock your full potential through comprehensive training programs, mentorship, and a collaborative work environment.

New Horizons for Timeless Elegance

Embracing a vision for a more sustainable future, our landmark hotel is undergoing a remarkable transformation to make it carbon-neutral. In this role, you won't just manage rooms – you will be instrumental in shaping the essence of our hotel.

  • You will serve on the Executive Committee to drive the hotel's strategic plan.
  • Manage all room teams: Front Office, Housekeeping, Fairmont Gold, Guest Services, Guest Experience, overseeing more than 300 colleagues.
  • Lead the hotel team to achieve outstanding service scores.
  • Support colleague development and oversee succession planning.
  • Evaluate processes to promptly address guest comments and resolve complaints.
Requirements
  • Background in both housekeeping and front office operations.
  • University degree preferred; Hospitality Management a plus.
  • Proven ability to effectively manage multiple projects under pressure.

Your Rewards

  • Free Meals: Enjoy complimentary meals during shifts.
  • Travel Discounts: Unlock exclusive deals at Accor hotels worldwide.


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