Customer Support Associate

2 weeks ago


Vaughan, Ontario, Canada Torstaff Full time

Torstaff, a well-established corporation located in the heart of Toronto's west side, is seeking an exceptional individual to join its team as a Customer Support Associate. This exciting role offers a unique opportunity to make a meaningful impact on customer satisfaction and drive business growth.

Job Overview

As a Customer Support Associate, you will be responsible for providing top-notch support to customers through various communication channels, including phone, email, and chat. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring their needs are met with professionalism and courtesy.

Responsibilities:

  • Communicate Effectively: Engage with customers via phone, email, and chat to understand their concerns and provide prompt solutions.
  • Provide Knowledgeable Answers: Offer accurate and timely information about products, pricing, and availability, showcasing your product knowledge and expertise.
  • Collaborate with Internal Teams: Work closely with internal departments to ensure seamless delivery of customer services and meet customer expectations.
  • Data Entry and Management: Accurately enter customer data into various platforms, maintaining up-to-date records and ensuring data integrity.

Qualifications and Requirements

  • Relevant Experience: Possess at least 3 years of experience in customer-facing roles, preferably in a similar industry or field.
  • Excellent Communication Skills: Demonstrate exceptional verbal, written, and interpersonal skills, with a strong focus on customer-centric communication.
  • Multitasking and Time Management: Proven ability to manage multiple tasks, prioritize work, and maintain productivity in a fast-paced environment.

What We Offer

Torstaff is committed to providing a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary range of $45,000 - $60,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A collaborative and inclusive team culture that encourages open communication and teamwork.

Join Our Team Today



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