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General Manager
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our 10 Dean café and bar located at the base of our Elm – Ledbury residential tower. As a key member of our team, you will be responsible for delivering exceptional hospitality and overseeing the operations and staffing of the location.
Key Responsibilities:- Deliver Exceptional Hospitality: Actively seek opportunities to exceed guest expectations in both café and bar services.
- Address Customer Complaints: Demonstrate effective problem-solving skills and maintain customer satisfaction.
- Oversee Operations: Ensure operational excellence across all areas, including staffing, inventory management, and financial procedures.
- Lead the Bar Program: Oversee the creation and presentation of a wide range of beverages, from specialty coffees to craft cocktails, ensuring consistency and quality.
- Drive Innovation: Regularly update the café and bar menus, introducing new items and ensuring the online presence is current and reflective of our offerings.
- Manage Staff: Schedule, train, and supervise the Barista and Bartender teams, actively participating to maintain high standards of service and efficiency.
- Foster Teamwork: Lead by example and promote collaborative efforts to create a positive work environment.
- Ensure Compliance: Maintain cleanliness and organization of both the café and bar areas, ensuring high standards of hygiene and ingredient handling.
- Education: Bachelor's degree, Diploma, or Certificate in hospitality management is an asset.
- Certifications: Food Handlers' and Smart Serve certified required.
- Experience: 3+ years of previous supervisory experience in a fast-paced food and beverage operation.
- Skills: Strong knowledge of specialty cocktails, beer, and wine required, as well as hospitality-driven, positive attitude, and ability to provide outstanding customer service.
We offer a dynamic and entrepreneurial work environment, with opportunities for growth and development. If you are a motivated and experienced hospitality professional, we encourage you to apply for this exciting opportunity.
