Hardware Support Specialist

2 weeks ago


Halifax, Nova Scotia, Canada PeopleToGo Full time
Job Summary

We are seeking a skilled Hardware Support Specialist to join our team at PeopleToGo. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients by troubleshooting and resolving hardware-related issues.

Key Responsibilities:

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • Install, move, add, and change (IMAC) hardware services, including hardware roll-outs, refreshes, and other deployment-related activities.
  • Handle software installation, support, and upgrades.
  • Provide 2nd-level Help Desk support and respond to customer inquiries.
  • Perform basic LAN and internetworking-related activities.
  • Handle bench repairs and remedial maintenance.

Requirements:

  • 3-5 years of IMAC experience with hardware roll-outs, refreshes, and other deployment-related activities.
  • 3-5 years of deskside support experience.
  • 3-5 years of break-fix experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification and at least one certification from either Cisco or Microsoft.
  • Ability to work independently or as part of a team.
  • Exceptional customer service skills.

Interested individuals should submit their resume and daytime contact information for consideration.



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