Retail Store Team Lead

3 weeks ago


St Catharines, Ontario, Canada Esso Full time
Job Summary

We are seeking a highly skilled Retail Store Team Lead to join our Esso team. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our gas bar and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Assign sales workers to duties and ensure that they are adequately trained to meet customer needs.
  • Hire and train new staff members, or arrange for their training, to ensure that they have the necessary skills to perform their duties.
  • Order merchandise and maintain inventory levels to meet customer demand.
  • Establish work schedules and ensure that staff are working efficiently and effectively.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve customer complaints and supply shortages in a timely and professional manner.
  • Organize and maintain inventory levels to ensure that stock is always available.
  • Supervise and coordinate the activities of sales workers to ensure that they are working efficiently and effectively.
Work Environment

As a Retail Store Team Lead, you will work in a fast-paced environment with a high level of customer interaction. You will be required to work under pressure to meet customer needs and resolve any issues that may arise.

Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a retail or customer service environment.
  • Ability to work in a fast-paced environment and under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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