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Restaurant Shift Manager

2 months ago


Oshawa, Ontario, Canada Wendy's Restaurant Full time
Job Summary

We are seeking a highly motivated and organized Shift Manager to join our team at Wendy's Restaurant. As a Shift Manager, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff who prepare and portion food, including cooks, food service counter attendants, and food preparers.
  • Quality Control: Ensure that food and service meet quality control standards, including maintaining records of stock, repairs, sales, and wastage.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
  • Reporting: Prepare and submit reports on sales, stock, and other relevant metrics.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 7 months to less than 1 year of experience in a fast-paced food service environment.
  • Work Setting: Restaurant environment with fast-paced and dynamic conditions.
Work Conditions and Physical Capabilities
  • Standing for Extended Periods: Ability to stand for extended periods and move around the restaurant as needed.
  • Work Under Pressure: Ability to work under pressure and meet tight deadlines.
Personal Suitability
  • Client Focus: Strong client focus and ability to provide exceptional customer service.
  • Flexibility: Ability to adapt to changing circumstances and priorities.
  • Team Player: Strong team player with excellent communication and interpersonal skills.