Service & Warranty Specialist

2 weeks ago


Vancouver, British Columbia, Canada Beedie Full time
At Beedie, we foster talent and encourage innovation. Our team is passionate about delivering exceptional customer experiences. As a Service & Warranty Specialist, you will partner with Customer Care to provide a top-quality Beedie experience to our new homeowners.

Key Responsibilities:

* Collaborate with Customer Care to ensure seamless customer experiences
* Provide comprehensive knowledge of the New Home Warranty Construction Performance
* Guide homeowners through the warranty process
* Manage site operations during the OP phase
* Conduct walkthroughs and re-walk throughs with homeowners
* Perform final "Master Unit Key Experience" with homeowners
* Liaise with Customer Care staff during move-ins
* Facilitate building management company operations and maintenance orientations
* Assist with protecting furnishings during move-ins
* Attend to customer care calls and appointments
* Coordinate year-end warranty appointments
* Assist with supervising new Beedie Living PC construction and build outs
* Attend Strata AGM meetings for the first two years
* Complete minor repairs and deficiencies

Desired Skills and Experience:

* A minimum of 3 years of relevant customer service experience
* A technical Diploma or relevant Degree
* Knowledge of the construction industry with a focus on mechanicals and interior finishing/details
* Ability to complete minor repairs and deficiencies
* Proven ability to provide consistent and exceptional customer service
* Strong computer skills, experience with ProCore an asset
* A good listener with strong written and oral communication skills necessary to represent the company in a positive, professional manner
* Strong work ethic, attention to detail, and excellent organizational skills

Compensation:

The annual base pay range for this position will be based on the desired experience level for this role. Additionally, Beedie recognizes exceptional individual and team performance through our pay-for-performance bonus program.

We value your interest in Beedie. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

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