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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada VVR Technologies Inc Full time
Job Title: User Support Technician

VVR Technologies Inc is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance and support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and provide timely and effective technical support to resolve issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, using technical manuals, guides, and other resources to find solutions.
  • Training and Development: Provide training and guidance to users on how to use our systems and applications, ensuring they have the necessary skills to perform their tasks efficiently.
  • Documentation and Reporting: Maintain accurate records of user issues and resolutions, providing valuable insights for future improvements.
  • Collaboration: Work closely with other technical support teams to ensure seamless support and resolution of complex issues.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.
Work Environment:

VVR Technologies Inc is a fast-paced environment that requires individuals to work under pressure, meet tight deadlines, and perform repetitive tasks. If you are a motivated and detail-oriented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.