Multilingual Patient Services Representative

4 days ago


Mississauga, Ontario, Canada McKesson Full time

We are seeking a skilled Multilingual Patient Services Representative to join our team at McKesson. As a key member of our patient services department, you will play a crucial role in ensuring the highest level of customer satisfaction and service delivery.

About the Role

This is a dynamic position that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for liaising with patients, insurers, and physicians to resolve reimbursement coverage issues, escalating matters as necessary. Additionally, you will gather and document relevant information, follow up on submissions, and provide updates to patients and healthcare providers.

Your success in this role will be measured by your ability to deliver excellent customer service, meet performance targets, and contribute to the growth and development of our patient services team.

Key Responsibilities
  • Liaise with patients, insurers, and physicians to resolve reimbursement coverage issues
  • Evaluate and escalate matters as necessary
  • Gather and document relevant information
  • Follow up on submissions and provide updates to patients and healthcare providers
  • Participate in continuous improvement activities related to process, quality, training, etc.
Requirements

To be successful in this role, you will require:

  • 5+ years of related experience
  • Excellent verbal and written skills in English (and French if bilingual)
  • Flexibility in working rotational or varied hours
  • Strong customer service, communication, and problem-solving skills
  • Proficient in Microsoft Office applications (Word/Excel)
  • Team player with ability to work independently
  • Thorough knowledge of adult learning principles and training
  • Organized with high attention to detail
  • Ability to manage multiple priorities
What We Offer

As a valued member of our team, you can expect:

  • A competitive compensation package, including base pay and opportunities for bonuses and incentives
  • A comprehensive benefits program, including health, dental, and vision coverage
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A focus on work-life balance, with flexible scheduling and telecommuting options available
Salary Range

The salary range for this position is $46,100 - $76,800 per year, depending on experience and qualifications.



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